Warranty Policy

1. Overview

1.1 This warranty applies to eligible LINKD Alarms products purchased from:

  • The official LINKD Alarms website.
  • LINKD Alarms directly.
  • An authorised LINKD Alarms reseller.
  • An official LINKD Alarms sales channel.

1.2 LINKD Alarms products are designed to provide reliable fire and carbon monoxide detection when installed, used, tested and maintained in accordance with the product instructions.

1.3 This warranty is provided to protect customers against genuine manufacturing faults and defects in materials or workmanship.

1.4 This warranty does not cover:

  • Accidental damage.
  • Misuse.
  • Neglect.
  • Incorrect installation.
  • Unsuitable positioning.
  • Contamination.
  • Tampering.
  • Unauthorised modification.
  • Normal wear and tear.
  • Loss or theft.
  • Cosmetic damage.
  • Faults caused by use outside the product instructions.

1.5 This warranty is provided in addition to your legal rights. It does not replace, reduce or limit any statutory rights you may have under UK consumer law.

2. Warranty provider

2.1 This warranty is provided by:

Vortic Industries Ltd, trading as LINKD Alarms
Company number: 12200147
Registered office: Timberly, South Street, Axminster, Devon, EX13 5AD

2.2 Warranty support email:

support@linkdalarms.co.uk

2.3 Warranty returns address:

LINKD Alarms Warranty Returns
Unit 9, Venn Valley Winery
Landkey
Barnstaple
EX32 0NN
United Kingdom

2.4 Warranty claims should be submitted by email or using the contact details shown on the LINKD Alarms website or on your order confirmation.

3. Territorial scope

3.1 This warranty applies to eligible LINKD Alarms products delivered to customers in the United Kingdom, unless LINKD Alarms confirms otherwise in writing.

3.2 If a product is purchased or used outside the United Kingdom, LINKD Alarms may still assist where possible, but warranty support, return arrangements, delivery costs and available remedies may vary depending on the location and circumstances.

4. Products covered by this warranty

4.1 This warranty applies to eligible LINKD Alarms smoke alarms, heat alarms, carbon monoxide alarms and LINKD Alarms compatible accessories, including CORE and SMART products.

4.2 Products covered may include:

  • CORE smoke alarms.
  • CORE heat alarms.
  • CORE carbon monoxide alarms.
  • CORE compatible accessories.
  • SMART smoke alarms.
  • SMART heat alarms.
  • SMART carbon monoxide alarms.
  • SMART WiFi Gateways.
  • SMART compatible accessories.
  • Mains-powered LINKD alarms.
  • Battery-powered LINKD alarms.
  • LINKD alarm bundles and linked networks.

4.3 This warranty applies only to LINKD Alarms products. It does not apply to the following, unless expressly confirmed in writing by LINKD Alarms:

  • Third-party alarms.
  • Third-party accessories.
  • Installation work.
  • Wiring.
  • Fittings.
  • Fixtures.
  • Apps.
  • Routers.
  • Wi-Fi systems.
  • Broadband connections.
  • Phone settings.
  • Other products or services supplied by third parties.

4.4 This does not affect any statutory rights you may have where SMART functionality, app connectivity, Gateway functionality or another connected feature formed part of the product description and the goods do not conform to that description.

4.5 This exclusion does not apply to any manufacturing fault in LINKD Alarms hardware, LINKD Alarms Gateway hardware, or any statutory claim that the goods supplied by LINKD Alarms were not as described.

5. Warranty period

5.1 All eligible LINKD Alarms products listed in section 4, including compatible LINKD Alarms accessories and SMART WiFi Gateways, are supplied with a 5-year manufacturer’s warranty, unless a different warranty period is clearly stated on the relevant product page or order confirmation at the time of purchase.

5.2 The warranty begins on the date you take delivery of the product. This will usually be the date shown as delivered by the courier, postal service or other delivery tracking information.

5.3 The warranty period applies to LINKD Alarms’ voluntary manufacturer warranty only. It does not limit any statutory rights you may have under UK consumer law.

5.4 Replacement products supplied under warranty do not restart the original warranty period. They remain covered for the remainder of the original warranty period, or for 30 days from the date the replacement is delivered, whichever is longer.

6. Battery design life and warranty cover

6.1 LINKD Alarms use sealed 10-year Lithium-Ion batteries, either as:

  • The main power source in battery-powered alarms.

  • The backup power source in mains-powered alarms.

6.2 The 10-year Lithium-Ion battery description refers to the expected battery design life under normal use, correct installation, correct storage and normal environmental conditions. It does not create a separate 10-year warranty.

6.3 Battery manufacturing faults are covered during the 5-year warranty period.

6.4 This warranty does not cover battery depletion or reduced battery life caused by repeated or prolonged alarm activation, where the activation was not caused by a manufacturing fault.

6.5 This warranty does not cover battery depletion or reduced battery life caused by:

  • Tampering.
  • Incorrect storage.
  • Extreme temperatures.
  • Moisture.
  • Contamination.
  • Dust build-up.
  • Smoke damage.
  • Aerosol exposure.
  • Building works.
  • Incorrect installation.
  • Misuse.
  • Failure to follow the product instructions.
  • Use after the alarm has reached the end of its recommended service life.

6.6 The 10-year Lithium-Ion battery description does not reduce any statutory rights that may apply if the battery or alarm is not of satisfactory quality, not durable, not as described, or faulty at the time of supply.

6.7 Battery claims may require:

  • Photographs.
  • Video evidence.
  • Confirmation of the alarm model.
  • Batch information.
  • Installation location.
  • Installation date.
  • Fault pattern.
  • Details of any alarm activations or environmental conditions.

7. Eligible purchases and official sales channels

7.1 This warranty applies only where the product was purchased from:

  • The official LINKD Alarms website.
  • LINKD Alarms directly.
  • An official LINKD Alarms sales channel.
  • An authorised LINKD Alarms reseller, marketplace seller, retailer, distributor or sales channel.

7.2 Official LINKD Alarms sales channels may include marketplace or retailer platforms such as Amazon, eBay, B&Q and other online channels, but only where the listing, sale or order is:

  • Operated by LINKD Alarms or Vortic Industries Ltd.
  • Supplied by LINKD Alarms or Vortic Industries Ltd.
  • Dispatched by LINKD Alarms or Vortic Industries Ltd.
  • Otherwise authorised by LINKD Alarms or Vortic Industries Ltd.

7.3 LINKD Alarms products may also appear for sale on marketplaces such as eBay, OnBuy and other online platforms through:

  • Private sellers.
  • Third-party resellers.
  • Second-hand sellers.
  • Liquidation sellers.
  • Other unauthorised sources.

7.4 This voluntary manufacturer's warranty does not cover products purchased from the following sources:

  • Unauthorised sellers.
  • Private sellers.
  • Auction listings.
  • Second-hand sellers.
  • Liquidation sales.
  • Unofficial marketplace listings.
  • Any source where LINKD Alarms cannot reasonably verify the original eligible purchase.

7.5 This does not affect any statutory rights you may have against the person or business that supplied goods to you.

8. Original purchaser and proof of purchase

8.1 This voluntary manufacturer's warranty is intended for the original purchaser and original eligible purchase.

8.2 The warranty does not automatically transfer if the property is sold, rented, inherited or occupied by someone else after the alarms have been installed.

8.3 If you move into a property where LINKD Alarms are already installed, the warranty does not automatically transfer to you. However, LINKD Alarms may process a warranty claim where the original eligible purchase can be reasonably verified.

8.4 This may include where:

  • The original purchaser makes the claim.
  • The original purchaser provides the relevant order information.
  • You have valid proof of the original eligible purchase.
  • You have a LINKD Alarms order number.
  • You have an official marketplace order number.
  • You have a reseller order number.
  • You have an invoice, receipt or order confirmation from an authorised seller.
  • You have the original purchaser's name, delivery address or invoice.
  • LINKD Alarms can otherwise reasonably verify the original eligible purchase.

8.5 LINKD Alarms may be unable to process or approve a warranty claim if the original eligible purchase cannot be verified.

8.6 This does not affect any statutory rights you may have against the person or business that supplied goods to you.

9. Domestic, landlord, holiday let and business use

9.1 This warranty applies to eligible products used in domestic properties and other suitable domestic-type premises, including rental properties, HMOs and holiday lets. It may also apply to business premises where the product is suitable for the intended use. 

9.2 The alarms must be suitable for the intended use and must be installed, used, tested and maintained in accordance with:

  • The product instructions.
  • Any applicable legal requirements.
  • Any applicable regulatory requirements.

9.3 Use in a rental property, HMO, holiday let, or suitable business property is covered by this warranty, provided the alarms are suitable for the premises and intended use, and are installed, used, tested and maintained in accordance with the product instructions and any applicable legal, regulatory, building control, fire safety, landlord, HMO, holiday let or insurance requirements. .

9.4 However, this warranty does not cover faults or damage caused by unsuitable installation, unsuitable positioning, failure to maintain the alarms, use outside the product instructions, environmental contamination, tampering, misuse, neglect, or use in a way that the product was not designed to withstand. :

  • Unsuitable installation.
  • Unsuitable positioning.
  • Failure to maintain the alarms.
  • Use outside the product instructions.
  • Environmental contamination.
  • Tampering.
  • Misuse.
  • Neglect.
  • Use in a way that the product was not designed to withstand.

9.5 If you purchased the product for business use, your rights may differ from consumer statutory rights. Nothing in this warranty excludes or limits any business customer rights that cannot legally be excluded or limited.

10. What the warranty covers

10.1 This warranty covers genuine manufacturing faults and defects in materials or workmanship that arise during the 5-year warranty period.

10.2 Examples of faults that may be covered include:

  • The alarm failing to power on due to an internal manufacturing fault.
  • The alarm failing to test due to a manufacturing fault.
  • A test button failure caused by a manufacturing defect.
  • A hush button failure caused by a manufacturing defect.
  • A smoke sensor failure caused by a manufacturing defect.
  • A heat sensor failure caused by a manufacturing defect.
  • A carbon monoxide sensor failure caused by a manufacturing defect.
  • An internal electronics failure caused by a manufacturing defect.
  • A battery manufacturing defect during the warranty period.
  • An RF interlink fault caused by a manufacturing defect.
  • A sounder failure caused by a manufacturing defect.
  • An LED indicator failure caused by a manufacturing defect.
  • A fault with a supplied LINKD accessory caused by a manufacturing defect.
  • A SMART WiFi Gateway hardware fault caused by a manufacturing defect.

10.3 This list is not exhaustive. Each claim will be assessed based on:

  • The information provided.
  • The condition of the product.
  • The nature of the fault.
  • Any inspection of the product, where necessary.

 

11. What the warranty does not cover

11.1 This warranty does not cover:

  • Accidental damage.
  • Impact damage.
  • Drops, knocks, crushing or heavy force.
  • Misuse, neglect or abuse.
  • Incorrect installation.
  • Unsuitable positioning.
  • Use outside the product instructions.
  • Failure to test or maintain the alarm in accordance with the instructions.
  • Normal wear and tear.
  • Natural ageing of the alarm.
  • Natural ageing or depletion of the battery outside the warranty scope.
  • Cosmetic damage that does not affect operation.
  • Loss or theft.
  • Damage caused by animals, insects or pests.
  • Damage caused by damp, condensation, water ingress or unsuitable environmental conditions.
  • Damage caused by unauthorised repair or attempted repair.
  • Modification or alteration of the alarm.
  • Opening the alarm casing.
  • Removal, tampering or defacing of serial numbers, labels, batch codes or identifying marks.
  • Damage caused in transit after delivery to the customer, unless arranged by LINKD Alarms as part of an approved warranty return.
  • Damage to packaging after delivery, including torn, discarded or defaced packaging.
  • Any fault caused by use with accessories, batteries, parts or components not supplied or approved by LINKD Alarms.

11.2 This section applies to the voluntary manufacturer's warranty only. It does not remove or restrict any statutory rights that may apply where goods are faulty, not as described, not of satisfactory quality, not durable, or not fit for purpose, where legally applicable.

12. Contamination, dust and environmental damage

12.1 Smoke, heat and carbon monoxide alarms contain sensitive detection components. Their performance can be affected by dust, dirt, smoke, chemicals, insects, aerosols, steam and other environmental contaminants.

12.2 This warranty does not cover faults, false alarms, sensor issues or damage caused by contamination, including but not limited to:

  • Building dust.
  • Plaster dust.
  • Sanding dust.
  • Sawdust.
  • Brick dust.
  • Cement dust.
  • Decorating residue.
  • Paint.
  • Spray paint.
  • Adhesive sprays.
  • Aerosols.
  • Air fresheners.
  • Cleaning sprays.
  • Insect sprays.
  • Vape residue.
  • Cooking fumes.
  • Grease.
  • Steam.
  • Soot.
  • Smoke contamination.
  • Fire damage.
  • Debris caused by building, renovation or decorating work.
  • Dust build-up caused by failure to clean or maintain the alarm in accordance with the instructions.

12.3 Where an alarm has been affected by contamination, the issue will not normally be treated as a manufacturing fault.

13. Smoke damage, fire exposure and activation events

13.1 This warranty does not cover alarms that have been damaged or contaminated by smoke, soot, flames, heat, combustion products or other effects of an actual fire or significant smoke event.

13.2 If an alarm activates because of a genuine fire, smoke, carbon monoxide event or environmental trigger, this does not mean the alarm is faulty.

13.3 An alarm that has been exposed to fire, heavy smoke, soot or combustion products may need to be replaced, even if it continues to operate.

13.4 Replacement in these circumstances is not covered by this manufacturer's warranty unless the issue is shown to have been caused by a manufacturing fault.

14. Building, renovation and decorating works

14.1 This warranty does not cover damage caused by building, renovation, repair, refurbishment, decorating or maintenance works.

14.2 This includes damage or contamination caused by:

  • Plastering.
  • Sanding.
  • Cutting.
  • Drilling.
  • Grinding.
  • Painting.
  • Spraying.
  • Floor sanding.
  • Loft work.
  • Wall chasing.
  • Electrical work.
  • Building dust.
  • Debris.
  • Aerosols.
  • Adhesives.
  • Solvents.
  • Sealants.
  • Any similar works that expose the alarm to dust, fumes, chemicals or physical damage.

14.3 Alarms should be protected or removed where appropriate during works, in line with the product instructions and safety requirements.

14.4 Alarms must not be painted, covered, obstructed or exposed to avoidable contamination.

15. Tampering and unauthorised modification

15.1 This warranty does not cover any alarm that has been opened, tampered with, modified, interfered with or repaired by anyone other than LINKD Alarms or a party authorised by LINKD Alarms.

15.2 Examples of tampering include:

  • Opening the alarm casing.
  • Attempting to replace a sealed battery.
  • Attempting to disconnect or bypass internal components.
  • Drilling into the alarm.
  • Modifying the alarm housing.
  • Removing or altering labels, batch codes or serial numbers.
  • Attempting to alter the RF module.
  • Attempting to alter firmware or internal electronics.
  • Using non-approved parts.
  • Disabling any safety function.

15.3 Tampering with a life safety device can affect its operation and may make it unsafe to continue using.

16. Installation and positioning

16.1 The warranty does not cover faults, false alarms, reduced performance or damage caused by incorrect installation or unsuitable positioning.

16.2 This includes installation or positioning:

  • Contrary to the supplied instructions.
  • In areas where the alarm is not suitable.
  • Too close to cooking appliances, bathrooms, vents, fans, windows, doors, lights or other sources of air movement or interference.
  • In areas with excessive dust, humidity, steam, insects, fumes or chemicals.
  • In locations affected by direct sunlight, temperature extremes or condensation.
  • In locations where the alarm is obstructed, covered, painted or unable to operate correctly.
  • In a way that does not meet applicable property, building, fire safety or landlord requirements.

16.3 Where mains-powered alarms are installed, electrical installation work should be carried out by a suitably competent person.

16.4 Faults caused by incorrect wiring, unsafe electrical installation, unsuitable circuits or third-party installation work are not covered by this manufacturer's warranty.

16.5 This does not affect any statutory rights you may have where goods supplied by LINKD Alarms are faulty, not as described, not of satisfactory quality or not fit for purpose, where legally applicable.

17. Interlinking, RF networks and SMART products

17.1 LINKD Alarms products may use radio frequency interlinking between compatible alarms.

17.2 This warranty covers RF interlink faults caused by a manufacturing defect in a LINKD Alarms product.

17.3 This warranty does not cover interlinking issues caused by:

  • Incorrect setup.
  • Failure to follow linking instructions.
  • Alarms being out of range.
  • Building layout.
  • Thick walls.
  • Metalwork.
  • Electrical interference.
  • Environmental interference.
  • Third-party devices.
  • Changes to the alarm network after delivery.
  • Incorrectly mixed products.
  • Use with non-compatible alarms or accessories.

17.4 For SMART products, the WiFi Gateway and app functions are dependent on factors outside LINKD Alarms’ direct control, including:

  • Broadband connection.
  • Router performance.
  • Wi-Fi coverage.
  • Phone settings.
  • Third-party app services.
  • Server availability.
  • Permissions.
  • Notification settings.

17.5 This warranty covers manufacturing faults in the SMART alarm or WiFi Gateway hardware.

17.6 This warranty does not cover outages, settings, permissions, broadband faults, router faults, Wi-Fi coverage issues, phone settings, third-party app platform outages or notification issues outside LINKD Alarms’ control.

17.7 This does not affect any statutory rights you may have where SMART functionality formed part of the product description and the goods do not conform to that description.

 

18. Suitability, legal requirements and regulatory advice

18.1 This warranty covers manufacturing faults and defects in materials or workmanship.

18.2 It does not provide a guarantee that a particular alarm bundle, installation layout or product selection is suitable for every:

  • Property.
  • Regulation.
  • Building control requirement.
  • Landlord obligation.
  • Holiday let requirement.
  • Insurance requirement.

18.3 Suitability depends on:

  • Property type.
  • Location.
  • Room layout.
  • Legal requirements.
  • Installation method.
  • Guidance from building control, fire safety advisers, landlords, insurers or other relevant parties.

18.4 If you believe the alarms supplied are faulty, not as described, not of satisfactory quality, or not fit for a particular purpose made known to the seller before purchase, this may fall under statutory rights rather than this voluntary warranty.

18.5 If you purchased directly from LINKD Alarms, you may contact us about those statutory rights.

18.6 If you purchased from another retailer, marketplace seller or reseller, your statutory rights are normally against that seller.

18.7 Nothing in this warranty affects your statutory rights.

19. Returns, cancellations and warranty claims

19.1 This warranty is separate from LINKD Alarms’ Returns, Refunds and Cancellations Policy.

19.2 A return or cancellation request for unwanted goods is not the same as a warranty claim.

19.3 If you are cancelling an eligible online order within the statutory cancellation period, that request will be handled under the applicable cancellation rules and LINKD Alarms’ Returns, Refunds and Cancellations Policy.

19.4 If goods have been handled, installed, marked, damaged, contaminated, used beyond what is necessary to inspect them, or made no longer resaleable as new, this may affect the refund available under the Returns, Refunds and Cancellations Policy where legally permitted.

19.5 This does not affect your rights where goods are:

  • Faulty.
  • Damaged on arrival.
  • Not as described.
  • Not of satisfactory quality.
  • Not fit for a particular purpose where legally applicable.
  • Supplied incorrectly.

20. Delivery damage and missing items

20.1 Issues with damaged packaging, missing items, courier damage or items damaged on arrival should be reported as soon as possible after delivery so that LINKD Alarms can investigate the matter quickly.

20.2 This helps us check:

  • Packaging.
  • Fulfilment.
  • Courier handling.
  • Batch information.
  • Any possible delivery issue.

20.3 Packaging damage after delivery is not covered by this manufacturer's warranty unless it relates to a delivery, fulfilment or supply problem reported within a reasonable time.

20.4 This does not affect any statutory rights that may apply where goods are:

  • Damaged on arrival.
  • Missing.
  • Incorrectly supplied.
  • Faulty.
  • Not as described.

 

21. How to make a warranty claim

21.1 To make a warranty claim, please contact LINKD Alarms at:

support@linkdalarms.co.uk

21.2 You should contact us as soon as possible after noticing a fault.

21.3 For claims under this voluntary manufacturer warranty, faults must be reported within the applicable warranty period.

21.4 This does not limit any statutory rights or limitation periods that may apply where you purchased the goods directly from LINKD Alarms or another seller.

21.5 When submitting a claim, please provide as much information as possible so that we can assess the issue quickly.

21.6 A written copy of this warranty is available on request by contacting support@linkdalarms.co.uk.

22. Information required for a claim

22.1 LINKD Alarms may ask you to provide:

  • Your LINKD Alarms order number.
  • Your official marketplace order number.
  • Your reseller order number.
  • Your invoice, receipt, order confirmation or other reasonable proof of purchase.
  • The name used when placing the order.
  • The delivery address used for the order.
  • The date of delivery, where known.
  • The alarm model.
  • The product serial number, batch number or identifying information, where available.
  • A written description of the fault.
  • The date the issue first occurred.
  • The installation date, where known.
  • The location where the alarm was installed.
  • Clear photographs of the alarm.
  • Clear photographs of the installation location.
  • Clear photographs of any visible damage or contamination.
  • Video evidence showing the fault, warning sound, fault pattern or test failure.
  • Details of any recent building, decorating or renovation work.
  • Details of any smoke, dust, steam, aerosol, insect, water, fire or contamination exposure.
  • Details of any linked alarms, gateway or accessories used.
  • Any other information reasonably required to assess the claim.

22.2 LINKD Alarms may be unable to process or approve a warranty claim if the original eligible purchase cannot be verified or if reasonably required information is not provided.

22.3 We will not reject a claim solely because a customer cannot provide optional evidence, provided the purchase and fault can otherwise be reasonably assessed.

23. Assessment of warranty claims

23.1 Each warranty claim will be assessed based on the information provided and, where necessary, inspection and testing of the product.

23.2 LINKD Alarms may ask for photographs or videos before asking for the product to be returned.

23.3 In some cases, this may allow us to resolve the issue more quickly without requiring an immediate return.

23.4 If the evidence clearly shows that the product has a genuine manufacturing fault, LINKD Alarms may approve a replacement or other appropriate remedy without requiring the product to be inspected first.

23.5 If the cause of the fault is unclear, LINKD Alarms may require the product to be returned for inspection and testing before a warranty decision is made.

23.6 This assessment process applies to the voluntary manufacturer warranty only and does not limit any statutory rights that may apply.

24. Returning a product for inspection

24.1 If LINKD Alarms asks you to return a product for inspection, the product should be securely packed to avoid damage in transit.

24.2 Unless LINKD Alarms confirms otherwise in writing, the product should be returned to:

LINKD Alarms Warranty Returns
Unit 9, Venn Valley Winery
Landkey
Barnstaple
EX32 0NN
United Kingdom

24.3 Please do not return a product without first contacting LINKD Alarms and receiving return instructions. This helps ensure the return is identified correctly and processed without unnecessary delay.

25. Shipping costs

25.1 This section applies where you choose to make a claim under LINKD Alarms’ voluntary manufacturer warranty.

25.2 It does not apply where you are exercising statutory rights against the seller, where different legal rules may apply.

25.3 Where you are claiming under this voluntary manufacturer warranty only, and not exercising statutory rights against LINKD Alarms as the seller, you may initially be asked to send the product to us for assessment.

25.4 If the warranty claim is accepted and we require the product to be returned for inspection, LINKD Alarms will reimburse reasonable standard return postage where proof of postage cost is provided.

25.5 If the warranty claim is accepted, LINKD Alarms will pay the cost of sending the replacement product back to the customer using a standard delivery service.

25.6 If no manufacturing fault is found, or if the fault is found to be outside the scope of this warranty, LINKD Alarms may ask the customer to pay reasonable return shipping costs before the product is returned.

25.7 If you purchased directly from LINKD Alarms and are exercising statutory rights because you believe the goods are faulty, not as described, not of satisfactory quality or not fit for purpose, where legally applicable, different legal rules may apply, and this warranty returns process does not reduce those rights.

25.8 This shipping arrangement applies to the voluntary LINKD Alarms warranty process only. It does not limit any statutory rights or remedies that may apply where a consumer is exercising legal rights against the seller.

26. Remedies under this warranty

26.1 If a valid warranty claim is accepted, LINKD Alarms may, at its discretion:

  • Replace the product with a new product.
  • Replace the product with an equivalent model.
  • Replace the product with an updated model if the original model is unavailable or discontinued.
  • Provide a compatible alternative product where appropriate.
  • Provide another suitable remedy agreed with the customer.

26.2 For life safety reasons, LINKD Alarms will not resupply a used alarm that has previously been installed in another customer’s property as a new replacement.

26.3 Any replacement product supplied under this warranty will be suitable for normal use and will be covered for the remainder of the original warranty period, or for 30 days from delivery of the replacement, whichever is longer.

26.4 These remedies apply to this voluntary manufacturer's warranty only. They do not limit any statutory remedies that may be available where you purchased directly from LINKD Alarms and the goods do not meet the requirements of the Consumer Rights Act 2015.

 

27. Advance replacement service

27.1 In some cases, LINKD Alarms may provide an advance replacement before receiving the original product back.

27.2 This will usually only be considered where:

  • The product appears to be faulty based on photographs or video evidence.
  • The customer has provided all required order and delivery information.
  • The customer has provided a clear written description of the fault.
  • LINKD Alarms is satisfied that the claim is likely to fall within the warranty.

27.3 Advance replacements are offered at LINKD Alarms’ discretion and are not guaranteed.

27.4 Where an advance replacement is provided, LINKD Alarms may still require the original product to be returned.

27.5 If the original product is not returned when requested, or if inspection later shows that the fault was caused by damage, contamination, tampering, misuse, incorrect installation or another issue not covered by this warranty, LINKD Alarms reserves the right to request return of the replacement product or seek payment for the replacement and associated shipping costs, where legally permitted.

28. No fault found

28.1 If a product is returned under warranty and no manufacturing fault is found, LINKD Alarms may return the product to the customer.

28.2 If no manufacturing fault is found, or if the issue is caused by something excluded from this warranty, LINKD Alarms may ask the customer to pay reasonable return shipping costs before the product is returned.

28.3 LINKD Alarms will only charge inspection or testing fees where those fees have been clearly notified to the customer before they are incurred.

28.4 LINKD Alarms will not apply such charges without first notifying the customer.

28.5 This section applies to the voluntary manufacturer warranty only and does not limit any statutory rights or remedies that may apply.

29. Warranty refusal

29.1 LINKD Alarms may refuse a warranty claim where there is evidence that the fault, false alarm, failure or damage was caused by something not covered by this warranty.

29.2 This may include, but is not limited to:

  • Impact damage.
  • Incorrect installation.
  • Unsuitable positioning.
  • Misuse.
  • Neglect.
  • Contamination.
  • Smoke damage.
  • Fire damage.
  • Soot damage.
  • Building dust.
  • Dust build-up.
  • Aerosols.
  • Steam.
  • Water ingress.
  • Condensation.
  • Insect contamination.
  • Cooking residue.
  • Grease.
  • Painting or decorating residue.
  • Attempted repair.
  • Modification.
  • Tampering.
  • Removed or altered serial numbers, labels or batch information.
  • Damage inconsistent with a manufacturing fault.
  • Evidence that the alarm has been opened or interfered with.

29.3 A warranty claim will not be refused simply because the product shows normal signs of careful use.

29.4 However, damage, misuse, contamination, incorrect installation or wear that caused or contributed to the fault may mean the claim is not covered.

29.5 This section applies to the voluntary manufacturer warranty only. It does not affect any statutory rights you may have where goods are faulty, not as described, not of satisfactory quality, not durable, or not fit for purpose, where legally applicable.

30. Alarm testing and maintenance

30.1 To maintain reliable performance, alarms should be tested regularly and kept clean in accordance with the user instructions.

30.2 Dust, insects, paint, aerosols, steam, grease, smoke and other contaminants may affect the operation of any smoke, heat or carbon monoxide alarm.

30.3 Failure to test, clean or maintain the alarm in accordance with the supplied instructions may affect warranty eligibility where that failure causes or contributes to the fault.

30.4 You should never ignore an alarm activation. If an alarm sounds, you should treat it seriously, check for danger, follow the relevant safety guidance and contact the emergency services where appropriate.

31. Product safety and recalls

31.1 This warranty does not limit any product safety obligations that may apply to LINKD Alarms.

31.2 If LINKD Alarms becomes aware of a product safety issue, recall, corrective action or important safety notice affecting a product, LINKD Alarms will take appropriate action in accordance with applicable product safety laws and regulatory requirements.

31.3 Where customer contact details are available, LINKD Alarms will use reasonable efforts to contact affected customers.

31.4 Customers should ensure that contact details provided at the time of purchase are accurate and should follow any safety notice, recall instruction or corrective action issued by LINKD Alarms.

32. Limitations of this warranty

32.1 Remedies under this voluntary manufacturer warranty are limited to replacement of the product or another remedy offered by LINKD Alarms under this policy.

32.2 This does not limit any statutory remedies that may be available where goods do not meet the requirements of consumer law.

32.3 To the fullest extent permitted by law, LINKD Alarms will not be responsible under this voluntary warranty for:

  • Indirect losses.
  • Loss of profit.
  • Loss of revenue.
  • Loss of business.
  • Loss of goodwill.
  • Loss of use.
  • Business interruption.
  • Other consequential losses arising from the use of, or inability to use, the product.

32.4 This limitation applies only to this voluntary manufacturer's warranty and not to:

  • Statutory remedies.
  • Product liability rights.
  • Personal injury claims.
  • Defective product claims.
  • Other rights that cannot legally be excluded or restricted.

32.5 Nothing in this warranty excludes or limits liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Liability for defective products where such liability cannot legally be excluded.
  • Any consumer rights that cannot legally be excluded or restricted.
  • Any other liability that cannot legally be excluded or limited under UK law.

33. Statutory rights

33.1 This warranty is a voluntary manufacturer's warranty provided by Vortic Industries Ltd, trading as LINKD Alarms.

33.2 It is in addition to your statutory rights and does not replace, restrict or reduce them.

33.3 If you are a consumer, you may have legal rights under the Consumer Rights Act 2015 if goods are:

  • Faulty.
  • Not as described.
  • Not of satisfactory quality.
  • Not durable.
  • Not fit for a particular purpose made known to the seller.

33.4 Your statutory rights are usually against the retailer or seller who supplied the product to you.

33.5 This may be LINKD Alarms if you purchased directly from us, or an authorised reseller, retailer or marketplace seller if you purchased through another sales channel.

33.6 You may choose whether to make a claim under this warranty or pursue any statutory rights that may be available to you.

33.7 Nothing in this warranty prevents you from exercising your legal rights.

34. Changes to this warranty policy

34.1 LINKD Alarms may update this warranty policy from time to time.

34.2 The warranty terms that apply to your product will be the terms in place at the time of purchase, unless LINKD Alarms later offers terms that are more favourable to you.

34.3 LINKD Alarms will not apply updated warranty terms retrospectively in a way that reduces the warranty protection already provided with an eligible purchase.

34.4 LINKD Alarms will retain, or be able to identify, the warranty terms applicable to an eligible order where reasonably required.

35. Contact

35.1 For warranty support, please contact LINKD Alarms at:

support@linkdalarms.co.uk

35.2 Please include:

  • Your order number.
  • Proof of purchase.
  • Delivery details.
  • A clear description of the issue.

35.3 A written copy of this warranty is available on request.